Privacy Policy

Privacy Policy
HeroicFX / Conga Bonga

HeroicFX respects your privacy and is committed to handling personal information responsibly.

This Privacy Policy explains how HeroicFX collects, uses, stores, and discloses personal information in connection with the HeroicFX website, Conga Bonga software, related purchases, account creation, customer support, and associated services.

HeroicFX is the business responsible for the HeroicFX website and the Conga Bonga software product.

If you have any privacy-related questions or requests, you can contact:

Email: support@heroicfx.com
Website: heroicfx.com

We may collect personal information such as:

• your name 
• your email address 
• billing and purchase details 
• account details 
• device-related identifiers used for login verification and activation management 
• customer support communications 
• website usage information 
• other information you choose to provide to us 

We do not receive your full payment card details directly. Payments are processed through third-party payment providers.

We may collect personal information when you:

• visit our website 
• submit your email address through our website 
• purchase Conga Bonga 
• create or activate an account 
• set or reset your password 
• log in to the software 
• contact us for support 
• interact with our emails or services 

We may also collect limited technical and transaction-related information from trusted third-party services used to operate our business.

We collect and use personal information to:

• provide access to Conga Bonga 
• process purchases and transactions 
• create and manage user accounts 
• verify software access and manage device activations 
• send transactional emails, including purchase and password setup emails 
• provide customer support 
• improve our website, software, and services 
• detect misuse, fraud, unauthorized access, or other security issues 
• comply with legal obligations 

If you do not provide certain personal information, we may not be able to:

• process your purchase 
• create your account 
• verify your access 
• provide support 
• deliver parts of the software or service properly 

We use third-party providers to help operate our business and services. These may include providers for:

• payment processing 
• email delivery 
• hosting and infrastructure 
• file storage and download delivery 
• website services and domain management 

These providers may handle personal information on our behalf in order to provide their services to us.

We may disclose personal information:

• to service providers who help us operate our business and services 
• where required by law 
• where reasonably necessary to protect our rights, systems, customers, or business 
• in connection with a business restructure, sale, or transfer, if that ever occurs 

We do not sell your personal information.

Some third-party providers we use may store or process personal information outside Australia.

By using our website, purchasing Conga Bonga, or using our services, you acknowledge that your personal information may be disclosed to overseas service providers where reasonably necessary to operate our business.

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorized access, modification, and disclosure.

However, no method of transmission or electronic storage is completely secure, and we cannot guarantee absolute security.

You may request access to personal information we hold about you, or request corrections if you believe it is inaccurate, out of date, incomplete, irrelevant, or misleading.

To make a request, contact:
support@heroicfx.com

We may need to verify your identity before processing the request.

Our website may use cookies or similar technologies to support normal website functionality and improve user experience.

If we add analytics, tracking, or similar technologies in the future, this Privacy Policy may be updated accordingly.

If you subscribe to updates, newsletters, or other communications from HeroicFX, we may send you product updates, announcements, tutorials, offers, or related content.

You can unsubscribe from marketing emails at any time using the unsubscribe link in the email, where applicable, or by contacting us.

Transactional emails relating to purchases, account access, password setup, security, or support may still be sent where necessary.

We keep personal information for as long as reasonably necessary to operate our business, provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

If you believe we have mishandled your personal information, please contact us first at:

support@heroicfx.com

We will review your complaint and respond within a reasonable timeframe.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner.

We may update this Privacy Policy from time to time.

The latest version will be published on our website at heroicfx.com and will take effect from the date shown at the top of the policy.